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Knowledge Management

Download lecture handout 1 [pdf] / Download lecture handout 2 [pdf]

New stuff:

Davenport, T (2010), Rethinking knowledge work: A strategic approach, McKinsey Quarterly, Feb

Primary reading

Allard, S and Holsapple, C (2002), Knowledge Management as a key for e-business competitiveness: from the knowledge chain to KM audits, The Journal of Computer Information Systems, v42 i5, pp19-25 [ProQuest]

* Alavi, M and Leidner, D (2001), Knowledge management and knowledege management systems: Conceptual foundations and research issues. MIS Quarterly, v25 No 1 March pp107-136 [EBSCO]

Argote, L, McEvily, B and Reagans, R (2003), Introduction to the Special Issue on: Managing Knowledge in Organisations …, Management Science, v49 No 4 April ppv-viii [plus rest of that issue, on EBSCO]

Chaffey (2007), chapter 10

* Fahey, L, Srivastava, R, Sharon, J and Smith D (2001), Linking e-business operating processes: the role of knowledeg management, IBM Systems Journal, v40 n4 pp889-907 [ProQuest]

* Seidler-de Alwis, R and Hartmann, E (2008), The use of tacit knowledge within innovative companies: knowledge management within innovative enterprises, Journal of Knowledge Management, v12 No 1 pp133-147 [ProQuest]

Background reading

Bain (2009) Survey of management tools and techniques

Rigby, D (2009), Management Tools Survey: Knowledege Management, Bain & Co

Cross, R and Baird, L (2000), Technology is not enough: Improving performance by building organizational memory, Sloan Management Review, Spring pp69-78 [EBSCO]

Davenport, T, De Long, D and Beers, M (1998), Successful Knowledge Management Projects, Sloan Management Review, Winter pp43-57 [EBSCO]

Kautz, K (2002), Using IT to support knowledge management – a survey-based study of a large, global consulting company, Informing science, June pp783–793 [pdf]

Lowell, B (2004), Making a market in knowledge, McKinsey Quarterly, i3 pp100-112

Maier, R and Remus, U (2001), Towards a framework for Knowledge Management strategies: process orientation as strategic starting point, IEEE conference proceedings [pdf]

Zack, M (1999), Developing a Knowledge Strategy, California Management Review, v41 No 3 Spring pp125-145 [EBSCO]